Scope of this policy
This policy covers home internet service (Fibre to the Home) under the 3BB and AIS Fibre brands, across every package, including BROADBAND24, SuperFAST, SuperMesh WiFi, Home Fibre LAN, and the rest of the line up.
If you have not had the service installed yet and are still choosing a package, have a look at the BROADBAND24 high speed home internet packages before you decide to sign up.
Installation not possible or area not covered
If our technician surveys the location and the service cannot be installed, for whatever reason, you receive a full refund of everything you have paid.
- Refund amount
- Full amount paid
- Refund processing fee
- None (free)
- Refund timeframe
- Within 15 business days
Entry fee when the ID card address differs
If the address on your ID card is not the same as the installation address, you pay an entry fee of 800 THB to the installation technician on the day of installation. You get it back as a monthly bill discount of 100 THB for 8 months (800 THB in total).
- Entry fee
- 800 THB
- Entry fee returned as
- 100 THB/month x 8 months
- Entry fee waived for
- The householder on the house registration at the installation address
* Promotion terms are as specified by the company. For details, message us on LINE Official @3bbth
Cancelling before the contract ends
The installation and external cabling fee of 4,800 THB is given to you as a discount once you have used the service continuously for the full contract term. If you cancel early, you repay it in proportion to the term you did not complete.
- Installation discount
- 4,800 THB
- Contract term
- 12 or 24 billing cycles (depending on the package)
- Cancelling early
- Installation fee reclaimed in proportion to the unused term
* Switching to a package with a lower speed is not possible for the whole contract term.
Returning the equipment
AIS Fibre equipment (WiFi6 Router and the rest) is lent to you for the length of the contract. It remains the property of the service provider, so all of it must be returned when the service ends.
- Return within
- 15 days from the end of service
- Where to return it
- Any AIS Shop branch
- Condition of the equipment
- Complete and in normal working order
- Lost or damaged
- Charged at the value of the equipment
How to request a refund or cancel the service
- 1
File the cancellation at an AIS Shop
Cancellation has to be filed at an AIS Shop, and you need to bring the equipment along to hand it back at the shop.
- 2
Review and processing
The company checks the terms of your contract and processes the refund, if there is one.
- 3
Receive the refund
A refund takes roughly 15 to 30 business days.
Ask us anything else
If you have questions about this refund policy or you want to cancel your service