1. Data controller
3bbth.com is operated by an authorized AIS 3BB Fibre3 home internet sales and service agent, agent code 021911, under Triple T Broadband Public Company Limited and Advanced Wireless Network Company Limited. The original certificate can be inspected on the company authorization letter page (Thai only).
Once your application has been submitted into the operator system, the network operator becomes the controller of your personal data under its own policy. This policy covers only the period while your data is with the 3bbth.com team.
For anything concerning personal data directly, contact the company Personal Data Protection Office (PDPA Office) at 3BBDPOOFFICE@ais.co.th
2. Personal data collected
3bbth.com has no form asking for your name, phone number, or email anywhere on the site, and no member accounts. Identifying data reaches the team only through LINE Official @3bbth chat, and only when you start the conversation.
Website usage data
- IP address and browser information (user agent) of the visiting device
- Pages opened, time of visit, and the page you arrived from (referrer)
- Device identifiers from Google Analytics 4 and Meta Pixel cookies such as fbp and fbc
- Approximate province or district derived from your IP, not your exact address
Data you send the team in chat
- Full name for opening the application
- Phone number so the technician can reach you
- Installation address and landmarks near your home
- Photos of documents the operator requires, such as an ID card or company certificate
Text typed into the coverage search box
- The village, street, lane, or coordinates you type to search on the map
- That text is forwarded to the Google Places API to resolve a map location. The team does not store it.
The team does not collect sensitive data under section 26 such as religion, ethnicity, criminal record, or health information, and never asks for bank account details or passwords.
3. Purposes and legal basis
- Checking whether your address is inside the service area. Basis: performance of a contract and steps taken at your request before entering one.
- Opening the application, submitting it to the operator, and booking the installation technician. Basis: performance of a contract.
- Contacting you back to confirm package, price, and installation date. Basis: performance of a contract.
- Analysing website usage to improve content and measure advertising. Basis: legitimate interest and consent given through the cookie banner.
- Keeping records of contact and sign-up to resolve disputes. Basis: legitimate interest.
The team does not sell or rent your personal data to third parties and does not use it beyond the purposes listed above.
4. Sharing with third parties
Your data is passed on only as far as necessary, to these recipients.
- Network operators
- 3BB and AIS receive your name, phone number, installation address, and supporting documents to activate the contract and dispatch a technician.
- Installation technician
- Receives your name, phone number, and address to arrange the appointment and travel to the site.
- Google (Analytics 4, Places API)
- Receives website usage data and the text typed into the coverage search, processed under Google own policy.
- Meta (Pixel, Conversions API)
- Receives IP address, user agent, and advertising cookie identifiers to measure ad performance, processed under Meta own policy.
- LINE
- Your conversation with the team lives on the LINE platform under the LINE privacy policy.
Details of each third party cookie are listed in the cookies policy, where you can also turn analytics and marketing cookies off from the cookie banner.
5. Retention periods
- Chat messages with the team
- No longer than 2 years from the last contact
- Documents supporting an application
- Deleted from team devices as soon as the operator system accepts them
- Data of people who asked but did not sign up
- Deleted within 6 months
- Google Analytics 4 statistics
- Google default retention of 14 months
After that period the team deletes the data or renders it unable to identify you, unless a law requires it to be kept longer.
6. Your rights as the data subject
Right of access
Ask what data the team holds about you and request a copy.
Right to rectification
Ask to correct a name, phone number, or address recorded wrongly.
Right to erasure
Ask for deletion once the data is no longer needed, or after you withdraw consent.
Right to restrict processing
Ask the team to pause use of your data while accuracy is checked.
Right to object
Object to your data being used for marketing or behavioural analysis.
Right to data portability
Receive your data in a machine readable form to pass to someone else.
Right to withdraw consent
Withdraw consent at any time without affecting processing already done.
Right to lodge a complaint
Complain to the company Personal Data Protection Office (PDPA Office) at 3BBDPOOFFICE@ais.co.th, or to the Personal Data Protection Committee office in Thailand.
Exercise any of them by messaging LINE Official @3bbth or writing to the company Personal Data Protection Office (PDPA Office) at 3BBDPOOFFICE@ais.co.th. The team responds within 30 days of the request, free of charge.
7. Keeping your data secure
Every page is served over HTTPS, so data in transit is encrypted. Documents you send the team are held on password protected devices and are accessible only to the agent handling your application.
The team never asks for an OTP, a password, or your bank account number under any circumstances. If someone claiming to represent this website asks for those, verify with the team first as described on the website disclaimer page.
8. Changes to this policy
The team may update this policy as the law and its working practices change. The latest version is always published on this page with the update date.
Last updated: 8 September 2026
Want to exercise a right, or have a question about your data?
Just tell the team what you want done with your data. There is no form to fill in.