Question 1

How can international customers apply for home internet installation?

Accepted Answer

You need to add LINE @3bbth

Question 2

What documents do foreigners need to apply for home internet?

Accepted Answer

You need your passport (with a valid visa or entry stamp), plus one of the following: a valid work permit or a rental contract (lease agreement). You provide one of the two, not both. Add LINE @3bbth and send clear photos, and our team will check everything for you.

Question 3

Can I apply without a work permit?

Accepted Answer

Yes. If you do not have a work permit, you can use a rental contract (lease agreement) instead. Your passport is always required, and you provide either a work permit or a rental contract, not both.

Question 4

What proof of address is required?

Accepted Answer

If you apply with a rental contract (lease agreement), it serves as your proof of address and must be in your name. The lease must cover the full internet contract term: a 12-month package needs a lease valid for at least 12 months, and a 24-month package needs at least 24 months. Share your installation location via LINE @3bbth, and we’ll check the service coverage and get back to you right away. 🌐✨

Question 5

How long does installation take for foreigners?

Accepted Answer

After registration, installation will be completed within 3–5 business days.

Question 6

Is customer support available in English?

Accepted Answer

Yes, English-speaking customer support is available.

Question 7

Do I need to provide a Thai phone number for contact?

Accepted Answer

Yes, a Thai phone number is required so that our technician can reach you easily for installation updates and confirmation.

Question 8

Did you know? Installation is free in most areas

Accepted Answer

Yes! Home internet installation is free across most of Thailand. Only condo installations in Pattaya and Chonburi may have an additional fee, depending on the building's wiring. If you live in a condo there, please provide your condo name when you apply so we can confirm the details.

Question 9

Can I pay with international credit cards?

Accepted Answer

Yes, you can pay your bills using international credit cards.

Question 10

What are the contract terms for foreigners?

Accepted Answer

The contract period is usually 12 to 24 months, depending on the selected package.

Question 11

Do I own the equipment (WiFi router, TV box) or is it rented?

Accepted Answer

The equipment is provided on-loan at no charge and remains the property of the service provider. It must be returned upon cancellation or contract end. Fees may apply for loss, damage, or non-return according to the service terms.

Question 12

How much is the initial payment when applying for the first time?

Accepted Answer

If the address on your ID document matches the installation address, the entry fee is free. If it differs, the entry fee is 800 THB paid to the technician on installation day, refunded as a 100 THB monthly bill discount for 8 months. No advance service fee is required, and your first monthly bill starts 30 days after installation.

Question 13

Are foreigner packages different from Thai packages?

Accepted Answer

No, the packages for foreigners are the same as those offered to Thai customers.

Question 14

Which package is best for expats or digital nomads?

Accepted Answer

Most expats and digital nomads prefer 12-month contract packages, as they offer both flexibility and good value.

How to apply for AIS 3BB Fibre3 home internet🚀 Check coverage, pick the latest package, send documents and book a technician, all in one chat. Message LINE Official @3bbth for 3BB or LINE Official @aisth for AIS

Check coverage

Choose the latest package

Prepare documents

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🌏 Frequently Asked Questions for International Customers

Q: How can international customers apply for home internet installation?

Q: What documents do foreigners need to apply for home internet?

Q: Can I apply without a work permit?

Q: What proof of address is required?